Delivery Time

We aim to deliver orders placed on weekdays before 4:00 PM on the next business day. Please note that in exceptional cases, delays may occur at the sorting center or during transport by the courier.

Has your order not arrived after 2 days? Please contact us via chat or our contact form — we're happy to help you!

Delivery times may be slightly longer during busy periods and may differ from what you are used to from us.

Delivery Areas and Carriers

The Netherlands (including the Wadden Islands):
We deliver with DHL from Monday to Saturday between 09:00 and 18:00. Not home during delivery? DHL will try again on the next business day or deliver the package to a service point nearby.

Belgium & Luxembourg:
We deliver with Bpost from Monday to Saturday between 09:00 and 18:00. Not home? Bpost will try again or deliver it to a pick-up point.

Shipping Costs

• The Netherlands: free shipping from €50. Below this amount, we charge €4.95 shipping costs.

• Belgium & Luxembourg: free shipping from €50. Below this amount, we charge €6.95 shipping costs.

Return Policy

Return Period

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return from us. Once you have registered the return, you have another 14 days to return the candle. We kindly ask you to do this as soon as possible.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging if applicable. You’ll also need the receipt or proof of purchase for processing the return.

Return Process

To start a return, you can contact us via our contact form.

You can easily drop off your package(s) at the nearest DHL location. This is completely free of charge as long as you contact us first. We will provide you with the necessary instructions for the return process.

Would you like to use another delivery service? That is also possible, of course. However, please note that the costs will then be at your own expense. We kindly ask you to contact us first before sending the package back.

Please note: returns must be sent to the following address:
Mijlweg 59, 3295KG 's-Gravendeel

Items sent back to us without first requesting a return will unfortunately not be accepted.

For questions about returns, you can always contact us via our contact form, or via the chat on our webshop.

Damage and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The most efficient way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the EU

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within five business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact us via chat or the contact form if more than 10 business days have passed since we approved your return.